Privacy Policy

Last updated: July 17, 2019

Your privacy is important to us. Accordingly, Pappas Restaurants, Inc. and its affiliates and subsidiaries (collectively “Pappas”, “we”, “us” or “our”) have developed a privacy policy that covers our use, collection, transfer and storage of your information. Please take a moment to familiarize yourself with our privacy practices.

Information We Collect:

We may collect information from you in a variety of ways, including, but not limited to you: (i) purchasing a Pappas Gift Card or other products online; (ii) applying for a commercial credit account; (iii) registering for our e-mail club, either on our website or in one of our restaurants; (iv) contacting us; (v) participating in an online survey; or (vi) voluntarily providing information to us through other means.

Information we collect may include your: (i) name; (ii) mailing address; (iii) phone number; (iv) email address; (v) contact preferences; (vi) credit card information; (vii) any other information you share with us; and (viii) information that is provided to us by a strategic business partner about you. Additionally, as you navigate our website, our web server will automatically collect anonymous information about you and your activities during your visit which includes navigational data and web server logs, and may include information such as your IP address, information about your browser and operating system, and the URL from which you came to our website.

The personal information we collect is used for a variety of purposes including but not limited to: keeping you posted on Pappas’ latest product announcements, store openings, and upcoming events using our e-mail club and social media; creating, developing, operating, delivering, and improving our products, services, content and advertising; addressing product or service concerns and for loss prevention and anti-fraud purposes; for internal purposes such as auditing, data analysis, and research to improve Pappas’s products, services, and customer communications; to administer programs in which you enroll such as a contest or sweepstake or similar promotion.

We use this information for a variety of purposes, including, but not limited to: (i) keeping you posted on Pappas’ latest product announcement, store openings, and upcoming events using our e-mail club and social media; (ii) creating, developing, delivering and improving our products, services, content and advertising; (iii) addressing product or service concerns and for loss prevention and anti-fraud purposes; (iv) for internal purposes such as auditing, data analysis, and research to improve Pappas’s products, services, and customer communications; and (v) to administer programs in which you enroll such as a contest, sweepstake or similar promotion.

Our website is currently not designed to respond to “do not track” signals from browsers.

Cookies and Tracking Technologies

In addition to the above, we may automatically collect information about you and your activities on our website through the use of various technologies, such as cookies and web beacons. We use these technologies to help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We may share this information with third-parties in connection with our usage guidelines in this privacy notice. We may use the following cookies on our website:

Strictly Necessary Cookies: These cookies are required for our website to function correctly. These cookies do not store any personally identifiable information, but instead store preferences set by you when you request certain services on our website. If you choose to not accept these cookies in your browser preferences, some areas of our website will be inaccessible to you.

Performance and Analytics Cookies: These cookies allow us to track website traffic information, such as how many visitors are on a certain page of our website at any given time, how popular certain areas of our website is, and how visitors navigate our website. The information collected with these cookies are aggregated and anonymous. If you choose not to accept these cookies, we will not be able to use your information for website traffic information.

Functionality Cookies: These cookies allows our website to perform enhanced services for you, such as remembering preferences you set within our website. These may be set by us or our strategic business partners to offer services through our website. If you choose not to accept these cookies, some or all of those services may not function properly.

Targeting and Advertising Cookies: We may partner with certain strategic business partners to either display advertising on our website or to manage our advertisements on other websites. Our strategic business partner may use targeting and advertising cookies to serve you interest-based advertisements based on your browsing activities and interests. These cookies store unique identifiers about your browser and internet device, not personal information. If you choose not to accept these cookies, you will continue receiving generic advertisements but will not be served interest-specific advertisements.

Generally, we treat information collected by cookies and other similar technologies as non-personal information. However, if any of this information is considered personal information by local law, we will treat it as personal information.

Disclosure to Third Parties

We may share information we collect about you with business partners that work with us to provide products and services, perform market analytics, or to help us market to current and potential customers. Personal information will only be shared by us to provide or otherwise improve our products, services and advertising; it will not be shared with third parties for their own marketing purposes (except as may be otherwise described to you in connection with any promotional offers with any such third parties).

In addition, we may share aggregated, anonymous demographic information that we gather in accordance with this privacy notice for various purposes. This information is not linked to personal information and cannot be used to identify a particular person.

We may also disclose information we collect in order to comply with law, legal process, litigation and/or demands from public or governmental authorities (including law enforcement). In addition, we may disclose such information in order to protect the safety of our guests or to enforce our terms and conditions.

We use Google Analytics to provide website analytics services for our website. Google Analytics use cookies to gather usage information in order to help us analyze the use of our website. Information collected is disclosed to Google Analytics for this purpose. For more information please see the materials at

In the event of a reorganization, merger or sale we may transfer any and all information we collect about you to the relevant third party. In the event such a reorganization, merger or sale takes place, you will be notified via email and/or a prominent notice on our website that informs you in such change and any choices you may have regarding the information we collect about you.

We do not sell your personal information to third parties for any reason.

Other Websites

Our website may contain links to other websites that are not associated with Pappas. Information collected about you on any such other website is covered by the privacy notice on that website, and not this privacy notice. We encourage you to review the privacy notice on that website before using or entering any personal information on that websites, and to fully consider the risks associated with using or entering your personal information on that websites. We are not responsible for the content, use, or the privacy policies or practices of those websites not affiliated with us.

One such third party website is involved when you purchase a gift card from us. Gift card purchases are processed by our third party fulfillment services provider, and all information that you provide in connection with a gift card purchase is subject to the terms and privacy notice on that website. All of that information is also provided to us by this fulfillment services provider, and we will protect and use that information as provided in this privacy notice.

We may make available website features that are operated by third party social networking services. If you use such features, we may receive information that those services have collected about you (such as your name, email address, gender, locale, time zone, languages ,social media profile URL, personal website URL, biographical information, contacts, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favorite athlete and teams, relationship status and information, religion, name of significant other, certain security settings information, and other such information). We urge you to review and understand the information provided to us by these third party social networking services. We may use and disclose information we collect from these third party social networking services consistent with other information we collect about you under this privacy notice.

We may also combine information collected from third parties with information we collect from you, and other information collected from cookies, web beacons and other technologies and use the aggregated information in connection with various purposes described herein.

Retention and Protection of Personal Information

We take the security of your information very seriously. To that end, we attempt to limit the collection and sharing of information we collect about you and limit our collection as set forth in this privacy notice. Although we cannot guarantee the absolute security of your information, we attempt to prevent any unauthorized access or breach of our systems by following industry standard practices. If you have questions about the security of your information, you can contact us at

When you use any of the social media platforms that may be linked to from this site, the information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the information you choose to share or submit in these instances, and we have no ability or obligation to protect it in any way.

Control of Information

If the information you provide to us changes, or if you no longer desire our services, we will endeavor to provide a way to correct, update, or remove the information you provided to us. This can usually be done by contacting us at If you receive marketing emails from us, we provide an option to unsubscribe from future emails from us.


We understand the importance of taking extra precautions to protect the privacy and safety of children using our products and services. Accordingly, we do not knowingly collect, use or disclose personal information from children under thirteen. If we become aware that we have collected information on a child under the age of thirteen, we will delete that information from our records.

Use of WiFi in Restaurants

This privacy notice may be supplemented and additional information may be collected about you if you connect to the WiFi networks within our restaurants. Please carefully review the terms and disclosures that are presented to you when you connect to these networks.

Updates to Our Privacy Notice

This privacy notice may be updated from time-to-time and without prior notice to you. We will indicate at the top of the privacy notice the date at which it was most recently updated. If any point we decide to use information we collect from you in a manner different that stated at the time it was collected, we will notify you by way of an email and by updating this notice. You will have a choice as to whether or not we continue using your information in this new manner.